FAQ

 

Frequently Asked Questions about Senior Care 

1) What is home care and how does it differ from home healthcare?

In its truest meaning, home care refers to any type of care (medical or non-medical) that is provided for the patient in their home. In recent years, however, there has been a slight shift in terminology.  While home care can be used to describe both medical and non-medical care, typically "home care" refers to non-medical care such as companionship/homemaking services and personal care services, while "home healthcare" refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy. 

2) What services does A Place Called Home provide?

A Place Called Home provides companionship services such as meal preparation, laundry, light housekeeping, grocery shopping/errands,  incidental transportation, medication reminders, grooming, and respite care.  We also provide personal care services such as bathing, grooming, and hygiene, mobility assistance, transferring and positioning, toileting and incontinence and feeding/special diet assistance.  Services vary by state and office.

3) How much does in-home care cost?

Each patient has individual needs.  Our Free In-home assessments allow us to assess the patient to determine the correct level of care to assure the appropriate rate and care needs.    

4) Are services available 24 hours, 7 days a week?

Yes.  Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.  We have staff available to answer your calls anytime of day or night for any set of emergency that arises.

5) Do you provide services to those in nursing homes or assisted living communities?

Yes.  A Place Called Home does provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.  

6) Is there a written plan of care for each patient? Is it modified and if so, how often?

A Place Called Home believes that each patient has individual needs and needs to have an individual written plan developed by their partners in care. The Plan of Care documents the level of care needed.  Once the patient, and family members, and local office agrees on the Plan of Care, the office staff will use that information to recommend the team member who will be delivering the service, establish the schedule and agree to the monitoring and communication.  Plans of Care are reviewed with the patient and family at routine intervals and as changes occur.  The review is an important process to ensure the patient is receiving the appropriate level of care and is pleased with the team member providing the care.

7) Will I have the same Team Member all the time?  How will I meet my Team Member?

During the initial conversation and the in-home visit, the Client Relations Manager will document the services required and the patient's preferences for A Place Called Home match.  Then, the CRM selects the best Team Member fit for the Patient and will arrange an introduction between the client, A Place Called Home, and Coordinator to introduce each member of this new team.  During that meeting, all of the involved parties review the Plan of Care to ensure that everyone agrees and understands what services are to be provided.

8) How are A Place Called Home Team Members selected?

Each caregiver, we call them team members, is an employee who is carefully screened and trained before caring for a patient. Each must undergo a rigorous process including national and local criminal background checks, DMV, and personal and professional reference checks.  All A Place Called Home caregivers are insured, and covered by Workers’ Compensation insurance for our patients’ peace-of-mind. We strive to hire team members that consider their purpose in life to be a blessing to others and those that have a servant's heart. We only hire people we would want caring for a member of our own family. 

9) What if my Team Member is unable to come to a scheduled shift because she is sick or on vacation?

A Place Called Home employs a team of caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. If your Team Member is unavailable, the Staff Development Coordinator will arrange another team Member familiar with you and will contact you in advance of the change. The CRM will review your Plan of Care with the interim caregiver prior to service.   Our goal is to ensure that services are provided as expected.  Your safety and security are a top priority.